Refund Policy
Last updated: July 13, 2026
Seller of credit packs
Credit packs offered under the Skuvela name are sold by Zenith International Group (USA) INC.. Stripe processes card details and payment confirmation; card details do not pass through Skuvela servers.
Failed tasks refund automatically
Every workspace run reserves credits before it starts. If the run fails for any reason, the reserved credits are refunded to your balance automatically and the failure is recorded in your usage log. You never pay credits for a task that did not produce a result.
Credit pack purchases
Credit packs are purchased through Stripe when checkout is enabled. The pricing page identifies whether checkout is in test or live mode. You must sign in before checkout so the order is securely attached to your verified account and workspace. A completed live purchase adds the stated number of credits only after Stripe confirms the account-bound payment.
Requesting a refund for unused credits
If you purchased credits and have not used them, you can request a refund of the unused portion within 14 days of purchase. Contact us with the email you used at checkout. Refunds are issued to the original payment method through Stripe. Credits already spent on completed tasks are not refundable after the requested workflow result has been delivered.
Billing mistakes
Duplicate charges, incorrect amounts, or charges without matching credits are corrected in full. The payment system verifies that the amount Stripe charged matches the pack price computed by our backend; any mismatch is flagged and never converted into credits without review.
Contact
Send refund requests or billing questions to support@skuvela.com. Include the checkout email and approximate purchase date.